Welcome to Beer Drinks Shop’s FAQ page! We’re here to help answer your questions about our home brewing products and services. Whether you’re a seasoned brewer or just starting out, we’ve compiled the most common queries to make your experience smoother and more enjoyable.

Product Questions

What types of wine kits do you offer?
We offer a wide variety of wine kits to suit different preferences and experience levels. Our range includes Australian Blend Wine Kits (30 bottle), Beaverdale Wine Kits (both 6 and 30 bottle options), Cantina Wine Making Kits (30 bottle), Cabernet Sauvignon and Chardonnay kits, and Fruit Flavour Wine Kits for 5-gallon batches.
Do you have beer kits for specific beer types?
Yes! We offer beer kits organized by beer type, including special seasonal options like our popular Christmas Beer Kits. We also carry cider making kits, ginger beer kits, and the comprehensive Bulldog Master Brewer Brewery System for more advanced brewers.
What brewing ingredients and accessories do you sell?
We stock a full range of brewing consumables including coloured malts, crushed malt/grain, crown corks, and specialized equipment like FermZilla products. Whether you need ingredients or tools, we’ve got you covered.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and makes future purchases quicker and easier.

Shipping & Delivery Questions

What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, typically delivered within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
We take 1-2 days to process your order, ensuring all items are carefully checked and packed with the utmost care before dispatch.
Do you ship worldwide?
We ship globally, excluding some parts of Asia and remote regions due to logistical constraints. If you’re unsure about your location, please contact our customer service team for clarification.
How can I track my order?
After your order is dispatched, you’ll receive a confirmation email with tracking information that allows you to monitor your package’s journey right to your doorstep.

Returns & Refunds Questions

What is your returns policy?
We stand by the quality of our products, but if you’re not completely satisfied, you can return items within 15 days of receipt. Please ensure items are in original condition, and contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items and verify their condition, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider’s policies.

Brewing Advice Questions

I’m new to home brewing. What kit would you recommend?
For beginners, we recommend starting with our Cider Starter Making Kit or a Beaverdale 6 Bottle Wine Kit. These smaller kits are perfect for learning the basics without overwhelming equipment or large batches.
When should I order for special occasions?
We recommend ordering at least 3-4 weeks before your special occasion to account for shipping times, especially during busy seasons like Christmas when our Christmas Beer Kits are in high demand!

Still have questions? Our friendly customer service team is here to help!

Email: [email protected]
Address: 48 High St, Gloucester, GB GL4Q 6GE

Happy brewing from all of us at Beer Drinks Shop!