Welcome to Beer Drinks Shop! We are passionate about providing high-quality home brewing and winemaking supplies to enthusiasts across the globe. Our goal is to ensure your experience from order to delivery is seamless and satisfying. Please review our detailed shipping and returns policy below.
Shipping Information
Order Processing Time
We strive to process all orders within 1-2 business days of payment confirmation. You will receive a confirmation email with your order details and a tracking number once your package has been dispatched.
Shipping Methods, Time & Costs
We ship to most regions globally (excluding parts of Asia and certain remote areas). Please see the two shipping options available at checkout:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery Time: 10-15 business days after dispatch.
- Cost: £12.95 (or equivalent in your local currency).
- Free Shipping: Available on orders over £50, shipped via EMS.
- Delivery Time: 15-25 business days after dispatch.
Please note: Delivery times are estimates and may be impacted by factors beyond our control, such as customs processing or local postal services.
Returns & Exchanges Policy
At Beer Drinks Shop, we take pride in the quality of our products. However, we understand that sometimes an item may not meet your expectations. Our returns policy is designed to be fair and straightforward.
Return & Exchange Timeframe
You may return or exchange most items within 15 days of receiving your order.
Condition of Items
To be eligible for a return or exchange:
- Items must be unused and in their original packaging.
- All original tags and labels must be attached.
- Items must be in resalable condition.
- Proof of purchase (your order number) is required.
Non-Returnable Items
To ensure the quality and safety of our products for all customers, we cannot accept returns on the following items for health and safety reasons:
- Beer Kit Consumables
- Coloured Malts
- Crushed Malt | Grain
- Crown Corks
- All fermented beverage kits (wine, beer, and cider making kits) once opened or used.
Important: This list includes products from our menu such as ‘Australian Blend Wine Kits’, ‘Beaverdale Kits’, ‘Cider Making Kits’, and others that are used in the fermentation process. For your safety and ours, these items cannot be returned if their packaging has been compromised.
Step-by-Step Return Process
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you wish to return.
- Get Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and specific instructions for your return. Do not send anything without this number.
- Pack Securely: Package the item securely in its original packaging. Please ensure the RMA number is clearly visible on the outside of the box.
- Ship to Warehouse: Ship your package to our warehouse facility using the address provided in your instructions. Please do not send returns to our business address.
For your protection, we highly recommend using a trackable shipping service. We cannot be responsible for items lost in transit without proof of delivery.
Return Shipping Costs
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
- If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping charges.
Refunds: Timing & Method
Once your return is received and inspected at our warehouse, we will send you an email notification.
- If your refund is approved, it will be processed to your original method of payment within 5 business days.
- Depending on your financial institution, it may take 5-10 business days for the refund to be fully reflected on your statement.
Exchanges
To exchange an item for a different product, please follow the standard return process outlined above. Once we receive and process your return, you will be free to place a new order for the item you wish to receive.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Please include your order number and clear photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our Shipping or Returns policy, please don’t hesitate to contact our friendly customer service team.
Email: [email protected]
Address:
Please note: This policy applies only to items purchased directly from Beer Drinks Shop at winekitsstorre.com. This policy is subject to change without notice.